Returns & Refunds

You have 30 days from delivery. Here are the terms in plain language, with nothing buried at the bottom.

If the piece arrived damaged, faulty, or isn't what you ordered

We replace it or refund you in full. You pay nothing, and you send nothing back.

Email us at Ahsaro290@gmail.com with your order number and photos showing the shipping label, the outer box, the whole piece, and a close-up of the damage.

Two things that make this fast. Look the packaging over while the driver is still there: if there's visible damage, note it on the carrier's paperwork before you sign. And film your unboxing — thirty seconds on your phone is all it takes, and it turns a claim into an immediate replacement instead of a back-and-forth with a carrier.

If a fault only becomes visible after unpacking, send photos as soon as you find it. The 30-day window still applies, but the sooner you write, the faster we can settle it — within a week of delivery is ideal.

If you simply changed your mind — sofas

Write to us within 30 days of delivery with your order number. You keep the sofa, and we refund 30% of what you paid.

No packing it back into the box. No booking a freight carrier. No waiting at home for a pickup that gets rescheduled twice.

If you simply changed your mind — accessories

Smaller items, such as sofa covers, work the normal way: send them back within 30 days, unused and in their original packaging, and we refund you in full once they reach us. Return shipping is on you.

Why sofas are different

Sending a sofa back across the country costs more in freight than most people expect — often several hundred dollars — and large upholstered pieces frequently arrive damaged from the return trip. Charging you for that, or pretending it's free, would help nobody.

So we've made the trade explicit: you keep something usable, you get money back, and neither of us pays for a truck. It's not the biggest refund on the internet. It's the one we can actually honour, every time, without conditions or fine print.

What isn't covered

Damage to the outer packaging where the piece itself is undamaged. Normal variation in fabric colour between a screen and a living room. Damage caused after delivery, including misuse, pets, and accidents. Pieces used in a commercial setting.

Cancelling before it ships

If your order hasn't left the warehouse yet, we cancel it in full and refund everything at no charge. Write to us as soon as you can — once it's with the carrier, the terms above apply.

Warranty

Every piece carries a one-year warranty from the date of delivery, covering the frame and manufacturing defects under normal household use. It does not cover normal wear, stains, or accidental damage. If something structural fails during that year, send us photos and your order number and we'll put it right.

How refunds are paid

Always to the original payment method. Once we've confirmed your refund, your bank takes its usual few days to post it.

Paying safely

Checkout is handled by PayPal — you don't need a PayPal account, and you can pay by card. Every order is covered by PayPal Buyer Protection: if your order never arrives or isn't as described, PayPal refunds you directly.

Ask before you buy

If you're unsure about size, fabric, or how a piece will read in your room, ask us first: Ahsaro290@gmail.com or WhatsApp +590 690 52 70 15. We'd rather answer ten questions now than have you settle for 30% later.