Help & Questions

The things people ask us most. If yours isn't here, write to Ahsaro290@gmail.com — we answer within 24 hours on weekdays.

Where does my order ship from?

Our warehouse in the United States. Nothing ships from overseas, so there's no customs step and no import fee.

Do you ship outside the United States?

Not at the moment. We currently deliver within the United States only. Sending a full-size sofa abroad costs more than the sofa itself, and we'd rather not offer something we can't do well. If that changes, it will be announced here.

How long will delivery take?

Most orders leave our warehouse within 3 days and arrive within 3 to 7 business days. Shipping is free on every order.

When do I get a tracking number?

By email, as soon as your order leaves the warehouse. If it isn't in your inbox, check spam, then write to us with your order number.

How is a sofa delivered?

By UPS, to your door. Sofas arrive boxed and flat-packed, so plan for two people to move the box into the room where you want it. Drivers don't carry pieces upstairs, unpack them, or take the packaging away.

Does it arrive assembled?

It arrives flat-packed, and assembly is straightforward — the legs and sections fit together without specialist tools. Shipping a sofa fully assembled would mean a much larger crate and a much higher freight cost, which we'd have to pass on to you.

What if it arrives damaged?

Note the damage on the carrier's paperwork before you sign, then email us a photo the same day. We replace the piece at no cost to you, and you send nothing back. Filming your unboxing takes thirty seconds and turns any claim into an immediate replacement.

What if I change my mind?

You have 30 days from delivery. Because a sofa is expensive and complicated to ship back, we don't ask you to return it — you keep the piece and we refund 30% of what you paid. No packing, no freight booking, no waiting on a carrier.

Why 30% and not the full amount?

Because the sofa stays with you. A full refund would mean shipping a large piece of furniture back across the country, which costs more than the refund itself and usually damages the piece in transit. This way you keep something usable and get money back. If the piece arrived damaged or isn't what you ordered, none of this applies — you're made whole in full.

Is there a warranty?

One year from delivery, covering the frame and manufacturing defects under normal household use. It does not cover normal wear, stains, or accidental damage.

How do I know the fabric colour is accurate?

Screens vary, and no photo is perfect. If the exact shade matters for your room, message us before ordering and we'll describe it honestly — including how it reads in low light.

Is checkout secure? Do I need a PayPal account?

Checkout is handled by PayPal, and no account is required — you can pay by card as a guest. We never see or store your card details. Every order is covered by PayPal Buyer Protection: if your order never arrives or isn't as described, PayPal refunds you directly.